At 2w99, your privacy is not just a responsibility — it is a priority. Find out exactly how we collect, use, and protect every piece of personal information you entrust to us.
Six core pillars that demonstrate 2w99's commitment to safeguarding every detail of our members' personal information.
All data transmitted between your device and the 2w99 servers is fully protected with industry-grade 256-bit SSL encryption — the same standard used by leading financial institutions.
2w99 never sells, leases, or shares members' personal data with any third party for marketing purposes without the explicit consent of the member concerned.
All member information is stored on encrypted servers with strict access controls. Only authorised personnel may access data for legitimate processing purposes.
2w99 members have full access to review, update, and request deletion of their personal data via account settings or by contacting our support team.
You have the option to manage cookie settings through your browser. We only use cookies that are necessary to ensure a smooth and secure user experience on the 2w99 platform.
The 2w99 Privacy Policy is designed to comply with applicable data protection legislation. We continually update this policy in line with relevant regulatory changes.
You have full control over your data. The following are the rights we guarantee to every member of our platform.
Request a copy of your personal data
Update inaccurate data
Request deletion of your personal data
Object to certain data processing
Transfer your data to another platform
Restrict how your data is processed
Important Note: This Privacy Policy explains how 2w99 collects, uses, stores, and protects your personal information. By registering for or using the 2w99 platform, you agree to the terms set out in this policy. Please read this document carefully in its entirety.
Welcome to the official 2w99 Privacy Policy. We understand that your trust is the most valuable asset entrusted to us. As an online gaming platform serving millions of members across Malaysia, 2w99 takes data protection seriously — not merely to meet legal requirements, but because we believe every member deserves respectful and transparent treatment.
This Privacy Policy clearly explains what types of information we collect when you use the 2w99 platform, how that information is used, with whom it may be shared in certain situations, and what security measures we apply to protect it. This document also outlines your rights as a data owner and how to exercise those rights.
This policy applies to all 2w99 services, including the official website at 2w99.win, the mobile app for Android and iOS, and any related services provided by us. If you do not agree with any part of this policy, please discontinue use of the platform and contact our team for assistance with account closure.
2w99 Core Privacy Principles: We only collect data that is strictly necessary, store it securely, never sell it to third parties, and always give you full control over your own personal information.
2w99 collects personal information through several means — directly from you during registration, automatically through your use of the platform, and in certain cases from trusted third-party sources. Below are full details of the data categories we collect:
| Data Category | Example Information | Main Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account verification & KYC |
| Contact | Email, phone number | Communication & support |
| Financial | Bank accounts, digital wallets | Deposits & withdrawals |
| Technical | IP address, device type | Security & fraud |
| Usage | Wagering records, sessions | Responsible gaming |
| Marketing | Promotion options, click | Relevant offers (with consent) |
Every piece of information we collect is used for clear and legitimate purposes. 2w99 does not use your data for anything unrelated to the provision of our services. Below is a detailed breakdown of how your data is used:
You may opt out of receiving marketing communications at any time by updating your notification preferences in your account settings or by contacting the 2w99 support team.
2w99 never sells members' personal data. However, in certain limited situations, your information may be shared with the following parties for legitimate reasons:
We work with specialist service providers who help us operate the platform — including payment gateway providers, licensed game software suppliers, KYC identity verification companies, and cloud infrastructure providers. All partners are bound by strict data confidentiality agreements and are only permitted to use your data for specified purposes.
2w99 may be required to disclose certain information to government authorities, licensing regulators, law enforcement agencies, or courts when lawfully requested via court orders, warrants, or other legal directives. In such situations, 2w99 will comply with those requirements while making every effort to protect members' rights.
In the event of a merger, acquisition, or sale of 2w99 business assets, members' personal data may form part of the transferred assets. In such situations, members will be notified in advance and the existing privacy policy will continue to be upheld by the new entity.
The 2w99 platform uses cookies and similar tracking technologies to ensure smooth platform functionality and deliver a more personalised experience to every member. Cookies are small text files stored on your device when you visit our website.
Managing Cookies: You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 2w99 platform. Please visit your browser's help section for cookie management guidance.
Protecting your personal data from unauthorised access, disclosure, alteration or destruction is 2w99's highest priority. We continually invest in the latest security infrastructure to ensure your information is always kept safe.
If you suspect your account has been accessed without authorisation, change your password immediately and contact the 2w99 support team. We will respond promptly to protect your account.
2w99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Retention periods vary depending on the type of data and its intended purpose.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
As a 2w99 member and owner of your personal data, you have certain rights that we are committed to facilitating. Here is the full list of rights you hold:
To exercise any of the above rights, please contact our privacy team via the support email address listed at the bottom of this page or through the live chat on the 2w99 platform. All requests will be handled professionally and in strict confidence.
The 2w99 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect, use, or store any personal information from individuals under the age of 18.
If you believe a child has provided us with personal information without the knowledge or consent of a legal guardian, please contact us immediately. We will take appropriate action to remove that information from our systems as quickly as possible.
To Parents & Guardians: Please ensure you use appropriate parental control software and keep your 2w99 account secure so it cannot be accessed by minors.
2w99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. You will be notified of any significant amendments via:
The "Updated" date shown at the top of this page reflects the date of the most recent amendment to this policy. Continued use of the 2w99 platform after the amendment's effective date constitutes acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 2w99 privacy team is here to help.
For official data rights requests (access, correction, deletion), please clearly state the type of request in your message and include your account number to help us process it faster.
2w99 Customer Support operates 24 hours a day, 7 days a week. We are always ready to assist you in Bahasa Melayu, English, and Chinese.
Your data is fully protected with 256-bit SSL encryption. Enjoy casino games, bingo, fish shooting, and Live Casino with complete peace of mind — because your privacy is our top priority.